Refund policy

Returns, Exchanges & Warranty Policy

At Cowboy Cowls, we believe in treating folks right and standing behind what we make. If there's a problem with your order, we'll do our best to make it right.

Returns & Exchanges

Returns and exchanges must be requested within 30 days of delivery.

To be eligible for a return or exchange, items must be:

• Unused and unworn
• In original packaging
• Free of odors, stains, pet hair, makeup, smoke, perfume, or other signs of use

Customers are responsible for return shipping costs and any shipping costs associated with exchanging an item unless the return is the result of a Cowboy Cowls error, defect, or shipping damage.

Approved returns are generally issued as store credit or exchange. Refunds to the original payment method may be granted on a case-by-case basis.

Items That Do Not Qualify for Return

If a returned item does not meet our return requirements, it will not qualify for store credit, exchange, or refund.

Customers may request that the item be returned to them at their expense. If return shipping arrangements are not made within 30 days of notification, the item will be considered abandoned and may be donated or disposed of at Cowboy Cowls' discretion.

Custom & Personalized Items

Custom, personalized, and special-order products are not eligible for return, exchange, or store credit unless they arrive damaged or defective.

If a custom item has a defect, Cowboy Cowls will first attempt to repair the item when possible. If repair is not possible, we will replace the item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with photos of the product and packaging.

Once reviewed, Cowboy Cowls will repair or replace qualifying defective items at no cost to the customer.

Lifetime Warranty

All Cowboy Cowls products are covered by the Cowboy Cowls Lifetime Guarantee.

Cowboy Cowls products are built to be used, not babied. If your product is damaged, worn out, or reaches the end of its useful life through honest use, contact us and we'll repair or replace it at no cost to you, including shipping.

We don't expect our products to stay perfect forever. We expect them to be used.

The only things we ask are that warranty claims be made honestly and that products not be intentionally damaged.

For complete details, please see our Cowboy Cowls Lifetime Guarantee page.

Lost or Missing Packages

Once a package has been shipped, delivery is the responsibility of the carrier.

If your package is lost, delayed, or marked as delivered but cannot be located, customers must initiate any required claims with USPS or the applicable shipping carrier. Cowboy Cowls will gladly assist by providing documentation and information needed for the claim process.

Contact Us

If you have questions about a return, exchange, warranty claim, damaged shipment, or lost package, please contact us before sending any items back.